Return & Exchange Policy

Returns

• All returns must be postmarked within 18 days of the purchase date
• Returned items must be in new and unused condition, with all original tags and labels attached

Return Process

• To initiate a return, please contact customer service at support@axhers.com to obtain a Return Merchandise Authorization (RMA) number
• Securely package the item in its original packaging along with proof of purchase and mail to the provided address
• Please note, return shipping charges are the responsibility of the customer and we recommend using a trackable shipping method

Refunds

• Once we receive your return and inspect the item, we will process your refund or exchange
• Please allow 7 days from receipt of the item for processing
• We will notify you via email when the return has been processed

Exceptions

• Phone cases are not eligible for return or exchange
• For defective or damaged products, please contact us for a refund or exchange

Additional Information

• A 20% restocking fee will be applied to all returns
• To be eligible for a return, the item must be in the same condition as received, unworn, with tags, and in its original packaging
• Proof of purchase is required for all returns

If you have any further questions or concerns, please contact us at support@axhers.com.